Information

Everything you need to know about making a purchase from us.

Order

If you wish to place an order, please contact us. We accept payment by credit and debit card, bank transfer or PayPal (plus 4% charge). We will never share any of your personal information, details of your purchase or your email address with any third party. Postage and packing charges, together with insurance against loss or damage in transit, will be added to your order at a rate agreed before payment. Orders will be reserved for 7 days, pending receipt of payment, following the customer's agreement to purchase. After this, we reserve the right to remove the item from the reserved list.

Delivery

You can collect your order from our London shop. Please arrange this when you place your order and we will ensure the order is available for you to pick up at the agreed time. We also offer a Nationwide and Worldwide courier service.

Refunds

Should you be dissatisfied with your purchase, we offer a full money back guarantee within 7 days of receipt, provided all items are returned in their original condition and include the original packing materials. If you wish to return something between 7-14 days of receipt we offer a Firefly House credit note. Please contact us before mailing to explain your concerns as we cannot otherwise accept returns. We regret that all shipping charges are non-refundable and that the customer will normally be liable for the cost of return shipping and insurance, which must be included to cover the full value of the item(s). In the event that you receive an item which has suffered damage or breakage in transit, please contact us within 3 days to explain the situation, ensuring that you retain all the original packaging materials for claim purposes. We will likely ask you to return the item for validation and will endeavour to refund you the full purchase price and associated shipping costs.

Sourcing

Have you seen something you would love to own? We can source pieces for you. Contact us for more details.